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COVID-19 Updates

COVID-19 Updates: Flights Status and Travel Information

Last updated: September 22, 2020


Travel requirements by destination – COVID-19

Uganda Airlines has undertaken the necessary safety measures in compliance with approved guidelines by host Governments aimed at protecting passengers and crew. The following guidelines will be applicable for the flight

  1. All travelers will be required to present to the airline, proof of a negative PCR test result for COVID-19, conducted within 72 hours of departure and done by a health facility accredited by the host Government. Passengers must carry along an official printed certificate as SMS and digital certificates will not be accepted.
  2. While in transit, the returnee will be required to adhere to the host country's Standard Operating Procedures (SOPs) for safe travel and the SOPs provided by the airline while on the plane. This includes wearing a face mask and sanitization.
  3. Every individual traveler is advised to carry a spare mask(s) in case they need to replace the original one that they have. Used masks will only be disposed of in a facility provided for that purpose.

 Uganda (Entebbe)

  • All departing and arriving passengers will be subjected to temperature checks and enhanced screening. Passengers who may have a body temperature above 37.5℃ (99.5°F) or any symptoms of coronavirus will be referred to further management which may include testing and/or quarantine. (72 hours)
  • No quarantine will be applicable for travelers with a negative PCR test, body temperature below 37.5℃ (99.5°F), and who do not present any symptoms of COVID-19.
  • For more information Check: https://www.traveldoc.aero/

Tanzania (Dar es Salaam, Kilimanjaro, Zanzibar)

  • All travelers whether foreigners or returning residents entering or leaving the United Republic of Tanzania will be subjected to enhanced screening for COVID-19 infection. There will be no 14 days of mandatory quarantine.
  • All travelers whether foreigners or returning residents whose countries or airlines require them to get tested for COVID-19 and turn negative, as a condition for traveling, will be required to present a certificate upon arrival. Travelers from other countries with symptoms and signs related to COVID-19 infection will undergo enhanced screening and may be tested for RT-PCR; 
  • While in the country, all international travelers should observe adherence to Infection, Prevention and Control measures such as hand hygiene, wearing masks, and keeping physical distancing as deemed appropriate; 
  • All travelers are required to truthfully fill out Traveler’s Surveillance Form available onboard or in any other transport means and submit to Port Health Authorities upon arrival;
  • All international arriving passengers shall dispose of their masks after use during travel at designated waste collection containers upon arrival;
  • In case of any medical emergency while in the United Republic of Tanzania, please call the toll-free Health Emergency Number 199.
  • For more information Check: https://www.traveldoc.aero/

South Sudan (Juba)

  • No quarantine is mandated in South Sudan.
  • All arriving passengers are required to present a valid Covid-19 certificate from an approved laboratory in a departure country, tested within 72 hours before travel.
  • Must provide a letter of No Objection while entering South Sudan
  • For more information Check: https://www.traveldoc.aero/

Kenya (Nairobi, Mombasa)

  • Passengers will be refused entry if not holding a hard copy of a negative PCR test certificate obtained within 96 hours before departure. This does not apply to passengers holding a diplomatic passport and their accompanying family members, provided they are holding a negative PCR test certificate obtained within 7 days before departure.
  • Passengers are required to submit a Travelers Health Surveillance Form online at https://ears.health.go.ke/airline_registration/.
  • Passengers are required to fill a Passenger Locator Form during their flights to Kenya, due to the outbreak of novel coronavirus.
  • Passengers must hold a negative PCR test certificate not older than 96 hours; have a body temperature that is not above 37.5℃ (99.5°F) and must not have any symptoms of coronavirus.
  • Passengers must hold a QR code showing they have completed a Travelers Health Surveillance Form online prior to departure. This is completed online here: https://ears.health.go.ke/airline_registration/
  • For more information Check: https://www.traveldoc.aero/

Somalia (Mogadishu)

Check: https://www.traveldoc.aero/


Burundi (Bujumbura)

Check: https://www.traveldoc.aero/

 Travel advisories

Please note that some travel advisories have been issued by a number of countries and may include travel restrictions. Some of the countries on our network that have issued travel restrictions include Uganda, Kenya, Tanzania, Somalia, South Sudan, and Bujumbura. For more details, please visit: https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm


1. SCHEDULE FOR RESUMING FLIGHT OPERATIONS 

The following changes are being made to our schedule operations;

NBO / Nairobi

  • Flights to Nairobi will resume effective 1st October 2020.

MGQ / Mogadishu

  • Flights to Mogadishu will resume effective 1st October 2020.

BJM / Bujumbura

  • Flights to Bujumbura will be suspended effective Friday 20th March 2020 until further notice.

ZNZ / Zanzibar

  • Flights to Zanzibar will resume effective 1st December 2020.

JRO / Kilimanjaro

  • Flights to Zanzibar will resume effective 1st December 2020.

MBA / Mombasa

  • Flights to Zanzibar will resume effective 1st December 2020.

JUB / Juba

  • Flights to Mogadishu will resume effective 1st October 2020.

 

CANCELLATIONS AND REBOOKING

  1. We are offering a waiver for change fees on all fares across our network effective immediately till 30th March 2020. A maximum of 2 changes will be permitted free of charge.
  2. Customers can change to a flight with no change fee. If there is a difference in the airfare or applicable taxes, due to the reissue/rerouting of the ticket, the additional amount will be collected

LETS TALK

For further assistance with Cancellations, Rebooking and Refunds, please call Tel: +256 200 406400 04 / +256 200406418 / Email: This email address is being protected from spambots. You need JavaScript enabled to view it. or your Travel Agent

USEFUL LINKS

WHO, Outbreak of coronavirus disease (COVID-19) 
WHO advice for international traffic in relation to the outbreak of the novel coronavirus 
WHO, Management of ill travelers at Points of Entry – international airports, seaports and ground crossings – in the context of COVID-19 outbreak 
ICAO COVID-19 Facilitation website 
ICAO CAPSCA website 
IATA Emergency Response Guidelines 
ACI Health Priorities

 

 

 


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