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COVID-19 Updates

COVID-19 Updates: Flights Status and Travel Information

Last updated: May 5, 2020


Following the spread of COVID-19 and the control measures put in place by various countries to contain it’s spread; In compliance with health and safety guidelines, operational requirements and regulatory obligations, we wish to communicate the following;

Destinations experiencing travel disruptions & travel restrictions

Uganda Airlines is aware that government mandates have resulted in restrictions on air travel due to the ongoing coronavirus (COVID-19) outbreak. Unfortunately, many of the restrictions resulted into flight cancellations, potential quarantines upon arrival, and/or temperature checks upon landing, and we sincerely regret any inconvenience created by the travel disruptions.


Travel advisories

Please note that some travel advisories have been issued by a number of countries and may include travel restrictions. Some of the countries on our network that have issued travel restrictions include Uganda, Kenya, Tanzania, Somalia, South Sudan, and Bujumbura. For more details, please visit: https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm


Uganda Travel advisories

Entry to the Republic of Uganda is suspended effective 22nd March 2020 until further notice. A travel advisory has been issued for Uganda citizens. More details are available https://www.health.go.ug/covid/rersources/

Notifying affected Customers: Taking care of you

Once Uganda Airlines becomes aware of any government’s travel restriction or changes to the standing restrictions, our Team will notify you as soon as possible with your options. Rest assured, we will offer maximum flexibility and accommodate Customers to the best of our ability. As always, the Uganda Airlines Team appreciates your patience and trust in us during this unprecedented time.

 

1. CHANGES TO OUR FLIGHT OPERATIONS 

The following changes are being made to our schedule operations;

NBO / Nairobi

  • Flights to Nairobi will be suspended effective Friday 20th March 2020 until further notice

MGQ / Mogadishu

  • Flights to Mogadishu will be suspended effective Friday 20th March 2020 until further notice.

BJM / Bujumbura

  • Flights to Bujumbura will be suspended effective Friday 20th March 2020 until further notice.

ZNZ / Zanzibar

  • Flights to Zanzibar will be suspended effective 23rd March 2020 until further notice.

JRO / Kilimanjaro

  • Flights to Kilimanjaro will be suspended effective Friday 20th March 2020 until further notice.

MBA / Mombasa

  • Flights to Mombasa will be suspended effective Sunday 22nd March 2020 until further notice.

JUB / Juba

  • Flights to Juba will be suspended effective Sunday 22nd March 2020 until further notice.

 

 

 

2. CANCELLATIONS AND REBOOKING

  1. We are offering a waiver for change fees on all fares across our network effective immediately till 30th March 2020. A maximum of 2 changes will be permitted free of charge.
  2. Customers can change to a flight with no change fee. If there is a difference in the airfare or applicable taxes, due to the reissue/rerouting of the ticket, the additional amount will be collected

3. LETS TALK

For further assistance with Cancellations, Rebooking and Refunds, please call Tel: +256 200 406400 04 / +256 200406418 / Email: This email address is being protected from spambots. You need JavaScript enabled to view it. or your Travel Agent

4. USEFUL LINKS

WHO, Outbreak of coronavirus disease (COVID-19)
WHO advice for international traffic in relation to the outbreak of the novel coronavirus
WHO, Management of ill travellers at Points of Entry – international airports, seaports and ground crossings – in the context of COVID-19 outbreak
ICAO COVID-19 Facilitation website
ICAO CAPSCA website
IATA Emergency Response Guidelines
ACI Health Priorities

 


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