Checked Baggage:- Uganda Airlines Checked Baggage

Checked Baggage

Discover details on our checked and carry-on baggage allowances and more. Find answers to your baggage-related queries

Checked Baggage

Your checked baggage allowance is based on the weight or piece concept, depending on your final destination. When you book a flight with us, your free baggage allowance will be indicated on your ticket.

You are strongly advised against packing valuable and fragile items in your checked baggage, such as:

Laptops
Securities / negotiable papers
Medication and/or medical equipment
Silverware
Precious metals
Money or other similar valuable items
Business documents
Items that are fragile
Perishable items

Jewellery, watches or similar valuable items
Computers or personal electronic devices
Stored data on items such as a hard drive or USB drive
Cameras or delicate camera equipment
Medication or medical equipment
Important documents including your passport, visa, certificates, or business documents.

If you’re carrying food items in your checked baggage, the same considerations apply as that for your cabin baggage.

If you arrive at the airport with luggage that is fragile, already damaged or inadequately packed, we will ask you to sign a Limited Release Baggage Tag. This means that we will not accept any liability if your baggage or contents are damaged during transit.

If you discover that your baggage or its contents have been damaged during your flight, please let us know straight away by visiting the arrival desk at the airport. You’ll receive a Property Irregularity Report (PIR) and a letter outlining the damage.

Take your baggage to the company of your choice to repair the damage. Upload your letter along with the receipt showing the cost of the repair, and we’ll contact you as soon as we can to handle your claim. You may also consider leaving the damaged item at our office, and we will arrange to have it repaired before returning it

There are some instances that we are unable to accept liability for loss or damage to your baggage. These include:

Loss or damage that has been accepted under the condition of the Limited Release Tag (LRT)
Items that have been confiscated by airport authorities or security personnel.
Damage to locks
Damage to zip sliders
Loose wheels
Damage to side handles
Minor dents or scratches
Damage to baggage that is more than 5 years’ old

If you have not reported your lost or damaged baggage before leaving the airport, please contact Uganda Airlines in writing, attaching all supporting documents within 7 days of arrival. We will assess the claim and notify you accordingly.

For any baggage enquiries, please contact the Lost and Found Department number in the given form.

BAGGAGE PROHIBITED ITEMS (DANGEROUS GOODS)

For the safety of our passengers and aircraft, passengers are prohibited from carrying the following items in either checked or hand baggage:

Explosives, munitions, fireworks, and flares
Security-type cases/boxes incorporating goods such as lithium batteries or pyrotechnics.
Compressed gases (flammable, non-flammable, or poisonous) such as butane, propane, aqualung cylinders, lighter fuels, or refills
Oxidizing substances such as bleaching powder and peroxides
Flammable liquids such as paints and adhesives
Flammable solids such as safety matches and articles which are easily ignited
Poisons such as arsenic, cyanides, or insecticides
Radioactive Materials
Corrosive materials such as mercury (which may be contained in thermometers or blood pressure gauges,) acids, alkalis, and wet cell batteries.
Any other substances which, during a flight, present a danger not covered above, such as magnetized, offensive, or irritating materials.
Lighters (butane, absorbed fuel, electric, battery-powered, and novelty lighters) are not to be carried in the carry-on and checked baggage.

In addition, passengers are not allowed to carry the following items in their hand baggage for passengers’ safety and security reasons. To minimize inconvenience, you are advised to check-in or put these items in your checked baggage instead.

Knives (including hunting knives, swords, and pocketknives)
Scissors and any other sharp/bladed objects (e.g. icepick, nail clippers) considered illegal by local law.
Do ensure that all your bags are properly labeled, both inside and outside. Include your full name, home and destination addresses and telephone contact information, and remove old destination tags and labels.
Any liquid over 100mls.

EXEMPTED SPORTS EQUIPMENT

GOLF CLUBS

We have a flexible baggage policy on sports equipment, just make sure it weighs less than 32kg and is no longer than 300cm. Most sports equipment can be included as part of your baggage allowance, and if you’re flying with golf clubs, you can take one golf bag for free, in addition to your checked baggage allowance.

You can carry one set of clubs for free, weighing up to 15kg. This is in addition to your baggage allowance. One set may consist of clubs, balls and one pair of golf shoes. If you’re carrying a golf umbrella separately, this will count as an additional item and fees may apply.

SCUBA DIVING EQUIPMENT

Scuba diving equipment can be included as part of your baggage allowance as long as they do not exceed the maximum dimensions of 300cm. A set of scuba diving equipment includes:

Buoyancy control device (BCD)
Scuba regulator
Face mask, fins and snorkel
Tank harness
Tank pressure gauge (pressure-sensitive devices may need special packaging: the manufacturer will be able to highlight any specific packing requirements)
Weight belt
Cylinder tank (must be empty and presented at check-in for inspection)
Spear guns and harpoons are not permitted in your checked or cabin baggage without approval. You must obtain the relevant permits from all countries that you are visiting or transiting through at least seven days before your journey. For your health and safety, we recommend you pack your diving equipment in hard or padded case. We do not accept liability for your equipment whilst you travel.

BIKES

Bikes can be included as part of your baggage allowance as long as they do not exceed the maximum dimensions of 300cm. Make sure your bike is carefully packed in a protective case or bike box. Before you travel, please remove or fix the pedals inwards. The handlebars must be fixed sideways, and tires deflated to reduce the risk of damage. If you need to carry additional parts, you may be required to buy additional baggage.

WATER SPORTS AND SURFBOARD

You can take surfboards and water sports boards as part of your checked baggage allowance. They must be no longer than 300cm, otherwise they must be carried as cargo and charges will apply. These includes: -

Surfboards

Wakeboards

Wave skis

Boogie boards

Skim boards

Paddle boards

Speed boards

Kiteboard / Kitesurf

Keels, kedges, and/or fins must be removed or properly protected.

You will be charged excess baggage fees if you exceed your overall baggage allowance.

Uganda Airlines is not liable for any damage.

FISHING EQUIPMENTS

You can take a set of fishing equipment as part of your checked baggage allowance. They must be no longer than 300cm, otherwise they must be carried as cargo

A set of fishing equipment includes:

Two rods

One reel

One landing net

One pair of fishing boots

One tackle box

All equipment must be carried in one package.

You will be charged excess baggage fees if you exceed the agreed weight.

Weight concept

Under the Weight Concept, each passenger is permitted to check in a total weight regardless of the number of suitcases. Passengers traveling together can also combine their allowed weights. The total weight depends on the class, elite status, type of ticket, flight origin and destination.

An infant is entitled 10kg of baggage allowance. If you are travelling with an infant, you can check in an item each from the following two categories:

A fully collapsible stroller or pushchair
Carry-cot or car seat

Piece concept

Under the Piece Concept, you are permitted to check in a certain number of suitcases with a per-bag weight of up to 23 kilograms for Economy Class, and up to 32 kilograms for Business or First Class. The allowed weight per suitcase and the number of suitcases depends on the class, elite status, type of ticket, flight origin and destination.

The sum of length, width and height of each checked baggage must not exceed 158cm (62 inches).

An infant is entitled to one piece of checked baggage, up to 23kg or 32kg, depending on your class of travel. If you are travelling with an infant, you can check in an item each from the following two categories:

A fully collapsible stroller or pushchair.
Carry-cot or car seat

If the first carrier on your booking is not Uganda Airlines, that carrier’s baggage policy may apply for the whole itinerary on a single ticket or conjunction tickets.

If another airline’s baggage policy applies to your booking (applicable to itineraries on a single ticket or on conjunction tickets), an additional baggage allowance can only be purchased from that airline. Please refer to the relevant websites of our partner airlines to review their specific rules.

Travel Ban:

Lithium batteries that are damaged, defective, or recalled for safety reasons are not allowed in checked baggage, carryon baggage, or cargo.

Please make sure that any sharp objects (especially needles, syringes, and other items needed for medication) are properly covered and secured to prevent injury to yourself and our Employees who care for your bags.