Your checked baggage allowance is based on the weight or piece concept, depending on your final destination. When you book a flight with us, your free baggage allowance will be indicated on your ticket.
You are strongly advised against packing valuable and fragile items in your checked baggage, such as:
If you arrive at the airport with luggage that is fragile, already damaged or inadequately packed, we will ask you to sign a Limited Release Baggage Tag. This means that we will not accept any liability if your baggage or contents are damaged during transit.
If you discover that your baggage or its contents have been damaged during your flight, please let us know straight away by visiting the arrival desk at the airport. You’ll receive a Property Irregularity Report (PIR) and a letter outlining the damage.
Take your baggage to the company of your choice to repair the damage. Upload your letter along with the receipt showing the cost of the repair, and we’ll contact you as soon as we can to handle your claim. You may also consider leaving the damaged item at our office, and we will arrange to have it repaired before returning it
There are some instances that we are unable to accept liability for loss or damage to your baggage. These include:
If you have not reported your lost or damaged baggage before leaving the airport, please contact Uganda Airlines in writing, attaching all supporting documents within 7 days of arrival. We will assess the claim and notify you accordingly.
For any baggage enquiries, please contact the Lost and Found Department number in the given form.
BAGGAGE PROHIBITED ITEMS (DANGEROUS GOODS)
For the safety of our passengers and aircraft, passengers are prohibited from carrying the following items in either checked or hand baggage:
In addition, passengers are not allowed to carry the following items in their hand baggage for passengers’ safety and security reasons. To minimize inconvenience, you are advised to check-in or put these items in your checked baggage instead.
EXEMPTED SPORTS EQUIPMENT
We have a flexible baggage policy on sports equipment, just make sure it weighs less than 32kg and is no longer than 300cm. Most sports equipment can be included as part of your baggage allowance, and if you’re flying with golf clubs, you can take one golf bag for free, in addition to your checked baggage allowance.
You can carry one set of clubs for free, weighing up to 15kg. This is in addition to your baggage allowance. One set may consist of clubs, balls and one pair of golf shoes. If you’re carrying a golf umbrella separately, this will count as an additional item and fees may apply.
SCUBA DIVING EQUIPMENT
Scuba diving equipment can be included as part of your baggage allowance as long as they do not exceed the maximum dimensions of 300cm. A set of scuba diving equipment includes:
Bikes can be included as part of your baggage allowance as long as they do not exceed the maximum dimensions of 300cm. Make sure your bike is carefully packed in a protective case or bike box. Before you travel, please remove or fix the pedals inwards. The handlebars must be fixed sideways, and tires deflated to reduce the risk of damage. If you need to carry additional parts, you may be required to buy additional baggage.
WATER SPORTS AND SURFBOARD
You can take surfboards and water sports boards as part of your checked baggage allowance. They must be no longer than 300cm, otherwise they must be carried as cargo and charges will apply. These includes: -Uganda Airlines is not liable for any damage.
You can take a set of fishing equipment as part of your checked baggage allowance. They must be no longer than 300cm, otherwise they must be carried as cargo
A set of fishing equipment includes:
You will be charged excess baggage fees if you exceed the agreed weight.
Under the Weight Concept, each passenger is permitted to check in a total weight regardless of the number of suitcases. Passengers traveling together can also combine their allowed weights. The total weight depends on the class, elite status, type of ticket, flight origin and destination.
An infant is entitled 10kg of baggage allowance. If you are travelling with an infant, you can check in an item each from the following two categories:
Under the Piece Concept, you are permitted to check in a certain number of suitcases with a per-bag weight of up to 23 kilograms for Economy Class, and up to 32 kilograms for Business or First Class. The allowed weight per suitcase and the number of suitcases depends on the class, elite status, type of ticket, flight origin and destination.
The sum of length, width and height of each checked baggage must not exceed 158cm (62 inches).
An infant is entitled to one piece of checked baggage, up to 23kg or 32kg, depending on your class of travel. If you are travelling with an infant, you can check in an item each from the following two categories:
If the first carrier on your booking is not Uganda Airlines, that carrier’s baggage policy may apply for the whole itinerary on a single ticket or conjunction tickets.
If another airline’s baggage policy applies to your booking (applicable to itineraries on a single ticket or on conjunction tickets), an additional baggage allowance can only be purchased from that airline. Please refer to the relevant websites of our partner airlines to review their specific rules.
Lithium batteries that are damaged, defective, or recalled for safety reasons are not allowed in checked baggage, carryon baggage, or cargo.
Please make sure that any sharp objects (especially needles, syringes, and other items needed for medication) are properly covered and secured to prevent injury to yourself and our Employees who care for your bags.