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Booking Policy

Booking Policy


  • The purpose of this document is to provide additional transparency and definition to Uganda Airlines booking policy.


  • Ensure inventory integrity and avoid circumvention of inventory controls.
  • Avoid GDS cost brought on by unproductive and inefficient bookings or actions.
  • Maintain and respect efficient cooperation between travel trades and airlines

Scope and application

  • These policies apply to all GDS subscribers and our direct portal locations and are applicable to all bookings regardless of the itinerary is ultimately ticketed.
  • By engaging in any of the prohibited booking procedures listed below, Uganda Airlines reserves the right to inhibit access to its inventory systems or to charge penalties via agency debit memo.


Duplicate bookings
It is prohibited to create;

Multiple segments with the same origin or destination

Situations where the origin or destination is repeated multiple times in the same itinerary.

Situations where the scheduled departure and arrival times of multiple segments in the itinerary overlap each other

Situations where the itinerary is determined to be un-flyable

Married Segments Logic (MSL)
It is prohibited to manipulate or circumvent the Married Segment Control applied on Origin and Destination (O&D) connections in the itinerary either before or after the End of Transaction

All O&D bookings must be created using POS O&D availability

Speculative Bookings
It is prohibited to create

Bookings for training- or testing purposes (Best practice: Use training mode of your GDS

Numerous and massive non-customer-based bookings

Bookings for fare quote (Best practice: Use GDS nonbillable status codes or quote fare without ending the transaction)

Bookings for administrative reasons like Visa, Invoice, etc. (Best practice: Use the GDS auxiliary segments or non-billable status codes

PNR’s containing false or fictitious passenger names

Name changes/Corrections
Ensure that passengers are rebooked using the names as they appear on passport or other valid travel documents

In situations when a name change or correction is required, please strictly adhere to Uganda Airline's policy for name modification and e-ticket re-issue

Inactive Bookings
All inactive segments must be removed from the GDS PNR at least 24hrs before departure.

Inactive segments status codes include HX, NO, UC and UN. (Best practice: Agents should monitor their queues on a daily basis)

It is prohibited to

Repeatedly book and cancel a segment across one or more PNR’s/or GDS’s within the same class or different classes of service, with the goal to circumvent or extend ticketing time limits, hold inventory or to meet GDS productivity targets

Day of departure-Un-ticketed Bookings and cancellations
Whenever possible, the following best practices should be observed:

Bookings made within 24hrs before departure should be either ticketed or canceled at least 24hrs before departure

All bookings made prior to 24hrs before departure should be either ticketed or canceled at least 24hrs before departure

If for ticketing purpose, PNR Claim is needed, it should take place prior to 24hrs before departure

Ticketing time limit circumvention
It is prohibited to use

False or voided ticket numbers

A Ticket Time Limit waiver remark to delay the ticketing date for ineligible bookings

Waitlist Misuse
It is prohibited to;

Create duplicate waitlist segments for the same flight in the same cabin within the same PNR or with different PNRs

Waitlist on a lower booking class for a passenger already confirmed on the flight/cabin (Best Practice: Agents should remove confirmed waitlist segments when the passenger no longer intends to travel

Group bookings

It is prohibited to;

  • Request group bookings not directly related to a customer request

  • Create bookings that circumvent group booking procedures including, without limitation, creating “hidden groups” by making multiple separate individual bookings intended as a group

  • Passive segments

    Passive segments are only permitted for ticketing when the passive booking is synchronized with the airline's systems (same name, itinerary, class of service and number of passengers)

  • Passive segments are only permitted for groups or individual reservations which are split from groups

  • Passive segments must not be canceled after the issuance of tickets to avoid cancellation of space

  • Passives are not permitted against active inventory booking on the same GDS or on a different GDS by the same agent (Best practice: PNR claim functionality should be used when possible. Agents should always book and ticket from the same GDS).

  • It is prohibited for passive bookings to be used for, but not limited to; satisfying GDS productivity target, circumventing fare rules, administrative functions such as an invoice or itinerary printing.

Secure flight information

The following information must be provided for each PNR as it appears on government-issued identification at least 72hrs prior to departure:

  • Legal name
  • Date of Birth
  • Gender
  • and email number (If applicable)

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