A Business ticket gets you our highest level of service on shorter international flights. Besides the pre-flight drinks in real glasses, to meals served on real china with proper knives and forks you get to enjoy the following;
Be one of the first to board and get easier access to overhead bin space. *
Sit back and relax with more room to stretch out at the front of the Main Cabin.
You can bring 1 personal item and 1 bag with you for free.
Offering all means of comfort and convenience, UGANDA AIRLINES' Business Class lounges at all International airports meet your expectations prior to your flight with their serene atmosphere and cozy ambiance so you can sit back and relax. Our hospitable staff ensures that you're well looked after during your stay with us at the airport. These lounges are equipped with the latest magazines and newspapers, Internet access, cable television, and snacks, so you can enjoy the best of the Ugandan hospitality in a modern, comfortable environment, while you wait for your next flight.
Business Escorts and Checkin Counters
Our Business Class passengers traveling from Entebbe can also enjoy the privilege of availing our exclusive porter services. UGANDA AIRLINES's efficient, trained escorts are available to assist you at Business class check-in counters, where you receive priority baggage tags as well as priority boarding facilities. You won't have to queue up or worry about handling your baggage as our Business class escorts and Check-in staff take care of everything.
Mishandled Baggage and Lost Baggage Tracking
UGANDA AIRLINES believe in and strives to provide its customers with the most convenient service. But despite our efforts, in the rare case of your baggage being mishandled, we regret the inconvenience caused to you and assure you that the UGANDA AIRLINES Baggage Services, in collaboration with the Worldwide Tracking System, will track, retrieve and deliver* your lost baggage to your doorstep. (The Baggage Home Delivery facility is only available at major stations.)
As soon as you are aware of your baggage getting lost, register a complaint in the Baggage services office at the station of arrival. You will be required to provide your baggage details to the Baggage Service officer who shall enter them into our computerized tracking system and issue you a receipt containing the tracking number and mandatory details of your baggage. Please ensure that your name, address, and bag details are correct, as this information will facilitate tracking and retrieval, enabling the Baggage service officers to return your baggage to you, as soon as possible.
Through the reference number on your receipt, you can also track your lost baggage yourself through our website.
UGANDA AIRLINES provide wheelchair facility to those old, aged, sick and disabled passengers who require special individual attention during ground handling at airports, on embarking/disembarking. Such passengers are required to furnish a Medical Information Form (MEDIF).