Medical & Special Needs Assistance

Due to the changes in the cabin environment,it is advisable that you declare any medical condition beforehand so that we can offer the necessary assistance to enable you travel safely and comfortably to your destination.

To help you better manage your travel experience below information will help you understand what you need to do.

If you have any medical concerns about making a long journey, or if you suffer from a respiratory or cardiovascular condition, it is best to consult your doctor before traveling. Think about the destination as well as the journey. Ask your doctor whether you will need any vaccinations or special medication. Note that some high altitude or industrial cities can aggravate asthma or other respiratory ailments.

There are many over-the-counter medications available. But we recommend that you always consult your doctor to determine which are suitable for you.

Expectant mothers need to carry a medical certificate issued by a VOG (Visiting Obstetrics and Gynaecologists) within 3 days of departure confirming the date of delivery and fitness to fly.

During a long flight, when your body is considerably less active than usual, your digestive system slows down and is less able to digest large quantities of food. Eat lightly and sensibly before the flight.

Allow yourself plenty of time to check-in, shop and reach the boarding gate. Rushing can place your body under mental and physical stress. Try to relax as much as possible at the airport. If you are traveling in Business Class, arrive early and enjoy the lounge facilities.

Avoid carrying heavy bags through the airport and on to the aircraft. This may place the body under considerable stress. Carry only essential items with you that you will need during your flight.

Smoking of E-cigarettes is not permitted.

The aircraft cabin air is drier than you may be used to and your contact lenses may cause eye irritation. We recommend that you wear your glasses in-flight. Your eyes will feel fresher and less tired when you arrive and you can then put your contact lenses back in.

Baby food is available upon request from a Cabin crew, as are special cots. Games are on hand to keep children occupied during the flight.

A number of over-the-counter medicines are available from our Cabin crew.

If you need a wheelchair to help you through the airport, please request at the time of making your booking so that we may endeavor to provide this service.

If you require meet-and-assist service or if you need to be guided to or from the aircraft, please notify the booking agent at the time of making your reservation.

Mobile phones are not permitted to be used on ground while the aircraft is refueling and once the doors are closed, even on flight mode.